AI Support Needs a
Human Safety Net

A supervision console for teams that want AI speed and human judgment. See what your AI is doing, catch mistakes before they happen, and scale support safely.

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AI-assisted support floor

One console, many conversations

See AI-handled chats in one place, spot risks early, and step in before customers feel ignored.

The AI Support Dilemma

You're caught between two imperfect choices

Pure AI is Risky

✗ Hallucinations and wrong information damage your brand
✗ No visibility into what the AI is actually saying
✗ When it gets stuck, customers get frustrated
✗ High stakes topics (billing, refunds) feel too dangerous

Pure Human Doesn't Scale

✗ Can't afford to hire support staff for every conversation
✗ Long wait times frustrate customers during busy hours
✗ Repetitive questions burn out your team
✗ Limited coverage outside business hours

There's a better way

Let AI handle the volume, but keep humans in control

How tenXdesk Works

Exception-first supervision designed for small teams starting their AI journey

See What Matters

Risky conversations bubble to the top automatically. Low-confidence messages, billing topics, or angry sentiment get flagged for your review.

Intervene Fast

Edit AI replies before they send, or add human follow-ups instantly. Simple tools to rewrite, adjust tone, or take over when needed.

Learn & Improve

Tag mistakes and track patterns. See where your AI needs help so you can refine guardrails and knowledge over time.

Built for Early AI Adopters

tenXdesk is designed for small teams who want to experiment with AI support without betting the whole business on it

This is for you if...

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You're a small B2B SaaS or service company (3-20 people)

Not looking for enterprise-scale contact center software

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You already use or plan to use AI for customer support

Maybe you've tested chatbots, LLM-powered FAQs, or automated replies

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You care about quality and brand safety

Can't afford to let AI say the wrong thing to customers

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You don't want to replatform to a giant helpdesk

Happy with your current tools, just need better AI oversight